Booking & Service Notes

Service Area

Euro Cleaning Service provides residential cleaning services across selected Orange County ZIP codes in California.

Your ZIP code is checked as the first step of online booking. If your ZIP code is not accepted by the booking form, it may be outside our current service area.

If your ZIP code appears in our current coverage list but the booking form does not accept it, please email hello@eurocleanings.com and we will check it.

Service availability may depend on your address, selected service, schedule, and available appointment windows.

Each booking applies only to the service address and property details entered during booking and shown in the booking confirmation. A different home, unit, address, or property requires a new booking and estimate.

Online Estimate

Your online estimate is based on the information submitted during booking.

The estimate may depend on:

• service type;
• home size;
• number of bedrooms and bathrooms;
• home condition;
• pets in the home;
• pet hair, odors, or pet-related stains;
• cleaning frequency;
• optional extras;
• special requests;
• schedule availability.

You can review your estimated price before choosing a date and confirming your booking.

The online estimate is based on the details provided by the customer. If the actual home condition, home size, access, or requested scope is different from what was submitted, the final price, cleaning time, or service scope may be adjusted.

Choosing the Right Cleaning Type

Please choose the cleaning type that best matches the actual condition of your home and the level of service you need.

If a home has not been cleaned for a long time, has heavy buildup, pet hair, odors, post-construction dust, grease, hard water marks, neglected bathrooms, or a large amount of detailed work, Standard Cleaning may not be enough.

In these cases, Deep Cleaning, Move-In/Out Cleaning, or additional cleaning time may be required.

If the selected service type does not match the actual home condition or expected scope, Euro Cleaning Service may adjust the final price, cleaning time, or service scope.

What Is Included

Your cleaning includes the service type, home details, frequency, and optional extras selected during online booking.

Services, rooms, areas, tasks, or optional extras not selected during booking may not be included.

Optional extras may include:

• inside fridge cleaning;
• inside oven cleaning;
• bed linens change;
• wash linens;
• light organizing;
• blinds wipe;
• accessible interior windows;
• additional rooms or areas;
• additional tasks outside the selected scope.

For more detail about what is included, limited, excluded, or available as an extra, please review our Cleaning Scope.

If you need a larger scope of work, please select the appropriate service or extras during booking, or confirm the request with Euro Cleaning Service before the work begins.

Final Price or Cleaning Time Changes

The final price, cleaning time, or service scope may change if the actual situation is different from the information submitted during booking.

This may happen if:

• the home is larger than submitted;
• the number of rooms or bathrooms is different;
• the home condition requires more time;
• the wrong service type was selected;
• additional areas or tasks are requested;
• pets were not disclosed during booking;
• there is extra pet hair, odor, or pet-related staining;
• access to the home is more difficult than submitted;
• part of the home has post-construction dust or heavy buildup;
• the customer requests a scope change on-site;
• selected extras do not match the actual work required.

If the actual scope or conditions are different from what was submitted during booking, Euro Cleaning Service may adjust the price, cleaning time, or service scope before the work is completed.

Recurring Cleanings & Discounts

Recurring cleaning discounts apply after the first visit and are based on the selected frequency.

Recurring frequency may include:

• weekly;
• every 2 weeks;
• every 4 weeks.

The first visit is usually priced separately because it may require more time, especially if the home has not been cleaned recently, is in difficult condition, or needs a more detailed initial cleaning.

Recurring visits are billed separately at the recurring visit price and frequency shown in your booking confirmation. Each scheduled recurring appointment is a separate service appointment.

Recurring pricing, discounts, and reserved schedule apply only while the confirmed conditions remain consistent, including the same service address and unit, same service scope, same frequency, similar home condition, and the same selected services and optional extras.

A recurring booking, discount, or scheduled visit cannot be transferred, reassigned, substituted, or used for another home, unit, address, or property. A different property always requires a new booking, separate estimate, schedule confirmation, and scope approval.

Changes to the home size, home condition, frequency, extras, or service scope at the same confirmed address require approval from Euro Cleaning Service and may affect recurring pricing, cleaning time, or schedule availability. Euro Cleaning Service will provide advance notice and obtain any additional approval required before charging a changed card amount.

A valid credit or debit card is required for recurring service. Each scheduled recurring appointment is charged separately after the visit is completed and the booking details are reviewed, according to the recurring visit price, frequency, approved adjustments, and payment terms shown in your booking confirmation.

By confirming recurring service, you authorize Eurocleaning Service LLC d/b/a Euro Cleaning Service, through BookingKoala and Stripe, to charge the card on file after each completed recurring visit and review. This authorization continues until future recurring appointments are canceled in accordance with the Terms of Service and these Booking & Service Notes.

Recurring Schedule & Reschedules

Recurring cleanings stay on the original regular schedule unless Euro Cleaning Service confirms a schedule change with you.

A reschedule changes only the date or time of an appointment for the same confirmed service address and property. A reschedule does not transfer the booking to another home, unit, address, or property.

If one recurring visit needs to be moved, we will try to place it in the nearest available opening.

If no nearby opening is available, that visit may be skipped and the next visit may remain on the regular schedule.

Moving one visit does not automatically move the entire future recurring schedule.

For example, if a cleaning is scheduled every 2 weeks but one visit is moved closer to the next regular visit, the next regular visit may still remain on the original schedule.

A frequency change is not a simple reschedule. It requires confirmation from Euro Cleaning Service and may affect recurring pricing, discounts, and schedule availability.

If service is needed at a different property, a new booking is required. The original booking remains connected to the original address unless it is separately cancelled or rescheduled under the applicable cancellation/reschedule policy.

This helps us maintain schedule availability for our team and other customers.

One Booking, One Service Address

Every one-time and recurring booking is linked to one specific service address, unit, ZIP code, property, home details, selected service, approved scope, extras, price, and schedule shown in the booking confirmation.

An existing booking cannot be transferred, reassigned, substituted, or used for another home, unit, address, or property, even if the properties are owned by the same customer or appear similar.

A different home, unit, address, or property requires:

• a new booking;
• a separate estimate;
• a separate schedule confirmation;
• a separate scope approval.

Changing the service address is not a reschedule or a scope change. If you no longer want service at the original address, the original appointment must be cancelled or rescheduled under the applicable policy, and a separate booking must be created for the other property. Creating a new booking does not automatically cancel the original booking.

Euro Cleaning Service may approve a correction to an obvious formatting or typographical error only when the corrected information clearly refers to the same exact property and unit and does not change the ZIP code, route, property, home details, estimate, scope, or schedule.

Scope Changes & Extra Tasks During Service

Our team follows the service scope selected and confirmed during booking.

If the customer wants to add tasks, rooms, areas, or change the original scope, this should be approved through Euro Cleaning Service before the work begins.

Scope changes may include:

• replacing one area with another;
• adding extra bathrooms;
• adding a garage;
• adding post-construction cleaning;
• adding heavily soiled areas;
• adding tasks not selected during booking;
• requesting extra work outside the original order.

Additional tasks may affect price, cleaning time, team schedule, and the next appointment.

The cleaning team is not authorized to independently change the service scope, collect or negotiate payments, accept direct side payments, approve standby, extend an appointment, waive or reduce a fee, change payment terms, or negotiate extra work without confirmation from Euro Cleaning Service management.

Unapproved extra work may be declined if it affects schedule, price, cleaning time, or the next appointment.

Pets & Safety

If there are pets in the home, please disclose this during booking.

Please let us know if pets will be home during the cleaning, whether any doors should stay closed, whether there are areas we should not enter, and whether there is any risk of a pet escaping or interfering with the work.

Pets may affect cleaning time, service scope, surface condition, pet hair, odors, access to certain areas, and team safety.

If pets were not disclosed during booking but are present in the home or affect the actual scope of work, Euro Cleaning Service may adjust the final price, cleaning time, or service scope.

If a pet prevents safe entry, movement through the home, or completion of the service, part of the service may be limited, rescheduled, or declined.

Home Access Instructions

You do not have to be home during the cleaning if we have clear and safe access instructions.

Please provide safe and timely access during the confirmed arrival window and remain reasonably reachable in case our team has an access question.

Please provide any required access details during booking, including:

• gate codes;
• door codes;
• lockbox information;
• parking notes;
• entry instructions;
• pet information;
• door, access area, and pet safety instructions;
• special home notes;
• contact information in case questions come up.

If our team arrives at the confirmed service address during the confirmed arrival window but cannot enter or safely begin the service for customer-caused reasons, the Arrival Cancellation / No-Access policy in Section 15 may apply.

Parking

Please provide parking information in advance if it may affect access to the home.

This is especially important for:

• gated communities;
• apartments;
• condos;
• homes with limited parking;
• areas with guest parking rules;
• locations that require a permit or special access.

If our team cannot park or access the property within a reasonable time, this may affect the cleaning time, schedule, or ability to complete the service.

Fragile Items, Valuables & Safety Limitations

Please put away or point out fragile, valuable, unstable, or especially important items before service begins.

These may include:

• valuable items;
• documents;
• cash;
• jewelry;
• expensive décor;
• fragile items;
• unstable items;
• items with a high risk of damage.

Our team may not move heavy furniture, large appliances, unstable items, dangerous items, valuables, or items that may be damaged when moved.

If an area requires special tools, ladders, work at height, handling hazardous materials, mold, pests, biological contamination, or other unusual conditions, that work may be limited, declined, or require separate approval.

If an area or item creates a risk of damage, injury, or unsafe work, Euro Cleaning Service may limit that part of the service.

Cancellations & Reschedules

Please request cancellations or reschedules as early as possible.

Late cancellations or late reschedules may affect our team schedule and other customers.

Late cancellations or late reschedules after 8:00 PM Pacific Time the day before the appointment may result in a service-type fee.

• Standard Cleaning — $50 late cancellation / late reschedule fee;
• Deep Cleaning — $70 late cancellation / late reschedule fee;
• Move-In Cleaning — $60 late cancellation / late reschedule fee;
• Move-Out Cleaning — $80 late cancellation / late reschedule fee.

The cancellation policy presented at checkout and included in your booking confirmation applies to your appointment.

If a booking is changed from one service type to another, the fee associated with the confirmed service type shown at checkout or in the booking confirmation may apply.

If our team has already arrived and customer-caused no access occurs, the Arrival Cancellation / No-Access policy in Section 15 applies instead. For the same appointment, Euro Cleaning Service will not charge both a late cancellation / late reschedule fee and an Arrival Cancellation / No-Access Fee.

Arrival Cancellation, Customer-Caused No Access & Approved Standby

What happens if our team arrives but cannot enter?

Customer-caused no access may occur when our team arrives at the confirmed service address during the confirmed arrival window but cannot enter or safely begin the service for reasons not caused by Euro Cleaning Service.

Examples may include:

• an incorrect or missing gate, door, building, or lockbox code;
• a missing key or locked gate;
• missing, inaccurate, or incomplete entry instructions;
• the customer or authorized contact does not respond;
• the home or unit is unavailable;
• the customer or another occupant denies access;
• a pet prevents safe entry or safe commencement of the service;
• the property is not ready for entry or service;
• required customer-provided parking or building access is unavailable because instructions or authorization were not provided;
• the correct property or unit cannot be located because the submitted address or unit information is inaccurate or incomplete.

After arrival, we will make reasonable documented attempts to contact you by telephone, text message, email, or another available method. When it is safe and practical, our team may wait up to 20 minutes. The 20-minute access period begins at the team’s documented arrival time at the correct service address within the confirmed arrival window.

Our team may leave before 20 minutes if you clearly state that access will not be provided, if waiting would be unsafe or unlawful, if an animal or other condition creates a safety risk, or if there is no safe and lawful place for the team to wait.

If access is provided during the permitted waiting period, an Arrival Cancellation / No-Access Fee will not apply. The service may begin, but the original scheduled end time is not automatically extended. Our team may prioritize the confirmed scope within the remaining reserved appointment time.

If access is not provided after the permitted waiting period, or if access is expressly denied, the appointment may be treated as an arrival cancellation and a fee equal to the lesser of $100 or the confirmed booking total may apply.

This fee is intended as reasonable compensation for dispatch, travel, documented contact attempts, reserved team time, and the appointment opportunity that may no longer be available to another customer. It is not intended as a punishment.

For this policy, a written request or confirmation may be sent by text message or email through Euro Cleaning Service’s designated communication channels.

Approved standby means additional waiting beyond the standard permitted waiting period. It must be requested by you in writing and expressly confirmed in writing by Euro Cleaning Service management or an authorized office representative. A customer request alone does not create approved standby. The cleaning team cannot approve standby, extend the appointment, waive or reduce a fee, or change payment terms.

Our written confirmation will state the approved wait-until time and remind you that the original scheduled end time does not automatically change and that standby reduces the remaining time available for cleaning. Approved standby begins only when written approval is issued by Euro Cleaning Service management or an authorized office representative. If written approval is not issued, the standard waiting period and no-access rules remain in effect.

If approved standby is confirmed and access is later provided, the full confirmed booking price remains applicable because the team and appointment window remained reserved. Standby time reduces the remaining cleaning time, and the scheduled end time is not automatically extended. Any extension requires separate written confirmation from Euro Cleaning Service.

If approved standby is confirmed but access is never provided, the same Arrival Cancellation / No-Access Fee described above applies. The full booking total is not automatically charged solely because standby was requested, except when the confirmed booking total is less than $100.

Euro Cleaning Service will not charge both a late cancellation / late reschedule fee and an Arrival Cancellation / No-Access Fee for the same appointment.

An Arrival Cancellation / No-Access Fee will not apply if our team fails to arrive during the confirmed arrival window or if the access failure was caused by Euro Cleaning Service.

Euro Cleaning Service may reasonably waive or reduce the fee for a documented emergency or another exceptional circumstance.

Any Arrival Cancellation / No-Access Fee is applied only after Euro Cleaning Service management or an authorized office representative reviews the documented arrival and the available records of contact attempts, access circumstances, waiting time, and departure. Cleaning personnel do not determine or apply the fee.

We may document arrival time, location, telephone calls, text messages, emails, access attempts, waiting time, and departure time for scheduling, billing, customer-service, and dispute purposes.

Same-Day Changes at the Confirmed Address

Same-day changes may be limited by schedule availability and require approval from Euro Cleaning Service.

At the same confirmed service address, same-day requests may include:

• changing the cleaning type;
• adding additional rooms or areas;
• adding major extras;
• changing or replacing part of the previously approved scope;
• requesting a different appointment time, when available;
• resolving access issues.

An existing booking cannot be transferred, reassigned, substituted, or used for another home, unit, address, or property. Changing the service address or requesting service at another property is not a same-day change and requires a new booking, separate estimate, schedule confirmation, and scope approval.

A request for service at another property does not modify or automatically cancel the original booking. If the original appointment is no longer needed, the applicable cancellation/reschedule policy remains in effect.

A recurring frequency change is not a same-day change and requires separate confirmation.

Euro Cleaning Service will do its best to help when possible, but same-day changes are not guaranteed and may affect price, cleaning time, service scope, or the ability to complete the service.

Payment

A valid credit or debit card is required to confirm a booking. Cash and checks are not accepted.

By submitting or confirming a booking and accepting the Terms of Service, Cleaning Scope, and these Booking & Service Notes at checkout, you authorize Eurocleaning Service LLC d/b/a Euro Cleaning Service to charge the card on file for the applicable final amount due after each completed service and review.

Card payments are processed through BookingKoala and Stripe. Eurocleaning Service LLC d/b/a Euro Cleaning Service does not intentionally collect or store complete card numbers or card security codes on eurocleanings.com.

Submitting a booking does not charge the card. After service, Euro Cleaning Service reviews the booking details, completed service, approved adjustments, and final amount due before processing the charge.

Any disclosed late cancellation, late reschedule, or Arrival Cancellation / No-Access Fee is processed only after the relevant circumstances are reviewed under the Terms of Service and these Booking & Service Notes.

If a card payment is declined, the unpaid balance remains due. Euro Cleaning Service may send a payment request and may suspend or cancel future appointments until the balance is resolved. An electronic receipt will be provided after a successful charge.

The displayed total is an estimate. If the order, scope, extras, schedule, or actual home condition changes, the payment amount may also be adjusted as described in our Terms of Service, Cleaning Scope, and these Booking & Service Notes.

Communication

For pricing and scheduling, we recommend using online booking.

If you have questions before booking, you can email us at hello@eurocleanings.com or text us at (949) 777-6760.

If your question involves ZIP code coverage, access, rescheduling, scope changes, pets, parking, payment, or a special situation, please contact us before the cleaning day.

Email and text messages may be used for transactional and service-related communications, including inquiries, booking confirmations, appointment reminders, schedule changes, access instructions, service details, payment-related notices, customer support, and communications related to active or completed services.

Short operational updates may be sent by text message. Detailed policy notices, payment instructions, document links, and electronic receipts may be sent by email.

We do not send marketing text messages without separate consent.

If Something Was Missed

If you believe an area or task within the confirmed service scope was missed, please contact Euro Cleaning Service as soon as possible, preferably within 24 hours after the service is completed.

Please explain what was missed and include photos when possible.

We will review the situation and offer an appropriate solution if the issue relates to the confirmed scope of work.

Requests related to tasks, areas, rooms, or optional extras that were not selected during booking or confirmed before the work began may not be included without additional approval.

Booking Form Guidance

During online booking, you may see helpful explanations and notices.

They help explain:

• which cleaning type to choose;
• how the estimate works;
• which optional extras are available;
• how frequency works;
• how to choose a date;
• what is included in the selected scope;
• which conditions apply before confirmation.

Our goal is to help you understand the service, estimate, and booking details before you confirm your appointment.