Terms of Service

1. Agreement to These Terms

These Terms of Service (“Terms”) are an agreement between Eurocleaning Service LLC d/b/a Euro Cleaning Service (“Euro Cleaning Service,” “we,” “us,” or “our”) and the customer or person submitting a booking, request, or payment (“you” or “customer”).

By submitting a booking, confirming an appointment, using our online booking system, requesting service, or receiving service from us, you agree to these Terms, our Cleaning Scope, and our Booking & Service Notes, including payment, cancellation/reschedule, and recurring service/payment terms if applicable.

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information. The Privacy Policy is a notice about data practices, not a service contract.

2. Related Service Documents

These Terms are designed to work together with the following documents:

• Cleaning Scope — explains what is included, excluded, limited, or available as an extra service;
• Booking & Service Notes — explains service area, estimates, access, pets, parking, cancellations, rescheduling, lockouts, payment notes, missed items, and other operational rules;
• Privacy Policy — explains our data and privacy practices.

If there is a conflict between a general statement on the website and the more specific language in these Terms, Cleaning Scope, or Booking & Service Notes, the more specific service document will control for that issue.

3. Online Booking and Service Availability

Euro Cleaning Service provides residential cleaning services across selected Orange County, California ZIP codes. Your ZIP code is checked during the online booking process.

Booking availability depends on your address, selected service, home details, frequency, requested date and time, service scope, and our schedule availability.

Each booking is created for and applies only to the specific service address and property details shown in the booking confirmation. A booking is not transferable, assignable, or substitutable to another address or property.

A booking request is not a guarantee that all requested work can be completed within the estimated time or price if the information submitted is inaccurate, incomplete, or materially different from the actual condition or scope required at the confirmed property.

4. Accurate Information Required

You are responsible for providing accurate and complete information when requesting an estimate or booking a service.

This includes, when applicable:

• service address and ZIP code;
• home size;
• number of bedrooms, bathrooms, and other rooms;
• selected service type;
• frequency of service;
• selected extras or add-ons;
• pet information;
• parking information;
• access instructions;
• home condition and special circumstances;
• any notes that may affect time, safety, scope, or pricing.

If the information provided is inaccurate, incomplete, or different from the actual condition, size, access, or requested scope of the confirmed property, the final price, cleaning time, or service scope may be adjusted as described in these Terms, the Cleaning Scope, and the Booking & Service Notes.

The service address is a material term of the booking. An existing booking cannot be used for a different home, unit, or property. A different address requires a new booking, a separate estimate, a separate schedule confirmation, and a separate service-scope approval.

5. Estimates, Pricing, and Adjustments

Online prices shown during booking are estimates based on the information you provide and the options you select.

The estimate may depend on service type, home size, number of rooms, home condition, pets, frequency, selected extras, special requests, access, and schedule availability.

The final price, cleaning time, or service scope may be adjusted if:

• the home is larger than submitted;
• the number of rooms or bathrooms is different;
• the actual condition requires more time;
• the wrong service type was selected;
• additional rooms, areas, or tasks are requested;
• pets, pet hair, odors, or pet-related staining were not disclosed or require additional time;
• access, parking, or entry conditions differ from what was submitted;
• the property contains heavy buildup, post-construction dust, grease, hard water marks, neglected areas, or other conditions outside the selected scope;
• selected extras do not match the actual work required;
• the requested work changes before or during the appointment.

We will make reasonable efforts to explain any material adjustment before completing work that materially changes the original estimate or service scope.

6. Service Scope and Optional Extras

Your service includes the service type, home details, frequency, and optional extras selected or confirmed during booking.

Services, rooms, areas, tasks, or optional extras not selected during booking or confirmed before work begins may not be included.

Optional extras may include items such as inside fridge, inside oven, bed linens change, wash linens, light organizing, blinds wipe, accessible interior windows, additional rooms, or other tasks outside the selected scope.

The cleaning team is not authorized to independently negotiate extra work, change the service scope, collect or negotiate service payments, accept cash, checks, card details, direct side payments, or other payment arrangements, approve standby, extend an appointment window, waive or reduce a fee, modify payment terms, or approve additional tasks without confirmation from Euro Cleaning Service management. All service payments are processed through the authorized card on file using BookingKoala and Stripe.

7. Customer Responsibilities

To help us provide the service safely and efficiently, you agree to:

• provide accurate booking details;
• provide safe and timely access to the property during the confirmed arrival window;
• provide any gate, building, parking, lockbox, door, pet, or access instructions before service;
• secure pets or provide clear pet instructions;
• remove or identify fragile, valuable, unstable, or high-risk items;
• provide reasonable access to water, electricity, and the areas to be cleaned;
• notify us of hazards, unsafe conditions, or areas we should not enter;
• communicate requested changes before the appointment whenever possible.

If the property is not ready for service, safe and timely access is not available, or the actual situation prevents the service from beginning or being completed, the appointment may be limited, rescheduled, or treated as an Arrival Cancellation or Customer-Caused No-Access appointment under Section 12 and the Booking & Service Notes.

8. Home Access, Parking, and Pets

You do not have to be home during the cleaning if we have clear and safe access instructions.

Please provide any gate codes, door codes, lockbox information, parking rules, guest parking requirements, pet information, entry instructions, or special notes before the appointment.

If pets are present, you are responsible for ensuring that pets do not prevent safe entry, safe movement through the home, or completion of the service. If a pet creates a safety concern, risk of escape, or work limitation, part of the service may be limited, rescheduled, or declined.

9. Payment Terms

A valid credit or debit card is required to confirm an online booking. Cash and checks are not accepted for service payments.

Card details are submitted to and processed by BookingKoala and Stripe. Eurocleaning Service LLC d/b/a Euro Cleaning Service does not intentionally collect or store complete card numbers or card security codes on eurocleanings.com.

Submitting a booking does not charge the card. After each completed service, Euro Cleaning Service reviews the booking details, time records, completed service, approved adjustments, and applicable final amount due. An authorized administrator then processes the charge through BookingKoala and Stripe.

By submitting or confirming a booking and accepting these Terms, the Cleaning Scope, and the Booking & Service Notes at checkout, you authorize Eurocleaning Service LLC d/b/a Euro Cleaning Service to charge the card on file for the applicable final amount due after each completed service and review and, after reviewing the relevant circumstances, for any applicable disclosed late cancellation, late reschedule, or Arrival Cancellation / No-Access Fee under Sections 11 and 12 and the Booking & Service Notes, subject to the applicable cap and no-duplicate-fee rules.

The displayed total is an estimate and may be adjusted only as described in these Terms, the Cleaning Scope, and the Booking & Service Notes.

If a card payment is declined, the unpaid balance remains due. Euro Cleaning Service may retry the authorized card, send a secure payment request, suspend or cancel future appointments until the balance is resolved, and pursue other lawful collection methods when appropriate.

An electronic receipt will be provided after a successful charge.

10. Recurring Service

Recurring service may be available weekly, every 2 weeks, or every 4 weeks, subject to availability and confirmation.

A valid credit or debit card is required for recurring service. Each scheduled recurring appointment is a separate service appointment and is charged separately after the visit is completed and the booking details are reviewed, according to the recurring visit price, selected frequency, approved adjustments, and payment terms shown in your booking confirmation.

By confirming recurring service and accepting these Terms, the Cleaning Scope, and the Booking & Service Notes at checkout, you authorize Eurocleaning Service LLC d/b/a Euro Cleaning Service, through BookingKoala and Stripe, to charge the card on file after each completed recurring visit and review for the applicable recurring visit price, approved adjustments, and any applicable disclosed fees.

This authorization continues until future recurring appointments are cancelled in accordance with these Terms and the Booking & Service Notes. Your booking confirmation will state the selected frequency, recurring visit price, and payment terms.

Recurring discounts apply after the first visit and are based on the selected frequency.

Recurring service, recurring pricing, discounts, and the recurring schedule are tied to the confirmed service address, property details, selected service, frequency, home condition, selected services, and extras.

A recurring appointment, recurring price, or recurring schedule cannot be transferred, reassigned, or substituted to another address or property. A different address or property requires a new booking, a separate estimate, a separate schedule confirmation, and a separate service-scope approval.

A requested change to frequency, service type, selected extras, property details, home condition, or service scope requires separate approval and may change pricing, schedule availability, cleaning time, or recurring eligibility.

If the recurring price changes, Euro Cleaning Service will provide advance notice and obtain any additional approval required before charging a changed card amount.

You may cancel future recurring appointments subject to the cancellation/reschedule policy in these Terms and the Booking & Service Notes.

11. Rescheduling, Cancellations, and Skipped Visits

Please request cancellations or reschedules as early as possible so we can adjust the schedule.

Late cancellations or late reschedules after 8:00 PM Pacific Time the day before the appointment may result in a service-type fee.

• Standard Cleaning — $50 late cancellation / late reschedule fee;
• Deep Cleaning — $70 late cancellation / late reschedule fee;
• Move-In Cleaning — $60 late cancellation / late reschedule fee;
• Move-Out Cleaning — $80 late cancellation / late reschedule fee.

The cancellation policy presented at checkout and included in your booking confirmation applies to your appointment.

If a booking is changed from one service type to another, the fee associated with the confirmed service type shown at checkout or in the booking confirmation may apply.

A service-type late cancellation / late reschedule fee and an Arrival Cancellation / No-Access Fee will not both be charged for the same appointment. If both categories could apply, only the fee applicable to the circumstances that ended the appointment will be charged.

Recurring cleanings stay on the original regular schedule unless Euro Cleaning Service confirms a schedule change with you. Moving one visit does not automatically move the entire future recurring schedule.

If one recurring visit needs to be moved, we will try to place it in the nearest available opening. If no nearby opening is available, that visit may be skipped and the next visit may remain on the regular schedule.

Rescheduling changes only the date or time of service for the same confirmed service address and property. It does not transfer the booking to a different address or property. If you no longer want service at the confirmed address, the original booking must be cancelled under the applicable cancellation policy, and service at another address requires a new booking and estimate.

12. Arrival Cancellation, Customer-Caused No Access, and Approved Standby

A Customer-Caused No-Access appointment occurs when our team arrives at the service address during the confirmed arrival window but cannot safely and timely enter the property or begin the service because of circumstances within the customer’s control or responsibility.

Examples may include:

• an incorrect or missing gate, building, door, alarm, or lockbox code;
• a missing key or an inaccessible lockbox;
• a locked gate, building entrance, or door;
• missing, inaccurate, or incomplete entry or parking instructions;
• the customer or authorized contact does not respond or is unavailable;
• the customer denies or refuses access after the team arrives;
• the property is unavailable or not ready for the service to begin;
• a pet prevents safe entry or safe performance of the service;
• required building, parking, concierge, or guest authorization was not provided and safe, legal access is not reasonably available.

When it is safe and reasonably possible, we will make reasonable documented attempts to contact the customer and may wait up to 20 minutes. The 20-minute access period begins at the team’s documented arrival time at the correct service address shown in the booking confirmation, within the confirmed arrival window. The period does not begin or restart based on the timing of a telephone call, text message, or other contact attempt.

The team is not required to wait, or may leave sooner, if the customer expressly refuses entry, an aggressive pet or other unsafe condition prevents access, no safe and legal place to wait or park is reasonably available, or another circumstance makes continued waiting unsafe, unlawful, or unreasonable.

If access is not provided within the permitted waiting period, or the customer refuses access after the team arrives, the appointment may be treated as an Arrival Cancellation. After the administrative review described below, an Arrival Cancellation / No-Access Fee equal to the lesser of $100 or the confirmed booking total shown in the booking confirmation may apply.

This fee is intended to reasonably compensate Euro Cleaning Service for dispatch and administrative time, travel, reserved team time, documented contact efforts, and lost appointment capacity. It is not intended as a penalty.

If access is provided within the permitted waiting period, no Arrival Cancellation / No-Access Fee applies. The service will begin as soon as reasonably possible, and the normal booking price and confirmed service terms will apply.

For purposes of this Section, “in writing” includes a text message or email sent through Euro Cleaning Service’s designated communication channels.

“Approved Standby” means additional waiting time beyond the standard 20-minute access period that the customer requests in writing and Euro Cleaning Service management or an authorized office representative expressly approves in writing. A customer request alone does not create Approved Standby. Approved Standby begins only when written approval is issued by Euro Cleaning Service management or an authorized office representative.

The written standby approval will state the approved wait-until time and explain that the original scheduled end time does not automatically change and that standby reduces the remaining time available for cleaning. Cleaning personnel cannot approve standby, extend the appointment window, waive or reduce a fee, or modify payment terms. If written approval is not issued, the standard 20-minute access period and no-access rules in this Section remain in effect.

If access is later provided during Approved Standby, the full booking price remains due because the team and appointment window remained reserved. Standby time reduces the remaining cleaning time, and the original scheduled end time does not automatically move. The team will perform as much of the confirmed scope as reasonably possible in the remaining time, prioritizing requested areas when feasible. Any extension requires separate written confirmation from Euro Cleaning Service.

If access is never provided after Approved Standby, the Arrival Cancellation / No-Access Fee described above applies rather than the full booking price.

No Arrival Cancellation / No-Access Fee applies if the inability to enter or begin service results from an error by Euro Cleaning Service, including arrival outside the confirmed arrival window or a company-caused scheduling or communication error.

Euro Cleaning Service may waive or reduce the fee when the customer promptly reports and reasonably documents a genuine emergency or circumstances beyond the customer’s reasonable control.

Any Arrival Cancellation / No-Access Fee is applied only after Euro Cleaning Service management or an authorized office representative reviews the documented arrival and the available records of contact attempts, access circumstances, waiting time, and departure. Cleaning personnel do not determine or apply the fee.

A service-type late cancellation / late reschedule fee will not be added to an Arrival Cancellation / No-Access Fee for the same appointment. We may document arrival time, location, calls, text messages, emails, and other contact attempts. After the administrative review described above, any applicable fee may be charged to the card on file under Section 9.

13. Same-Day Changes and Address Restrictions

Same-day change requests are limited to the confirmed service at the same service address and property. They are subject to approval, schedule availability, team capacity, safety, and the remaining appointment window.

An existing booking cannot be transferred, reassigned, substituted, or used for another home, unit, address, or property, whether the booking is one-time or recurring.

A different address or property requires a new booking, a separate estimate, a separate schedule confirmation, and a separate service-scope approval. The original booking remains subject to the applicable cancellation or rescheduling policy.

Euro Cleaning Service may correct a minor clerical or formatting error only if we confirm that it clearly refers to the same property and does not change the ZIP code, travel requirements, property details, pricing, service scope, or schedule. This does not permit substitution of another home, unit, address, or property.

Same-day requests at the confirmed service address may include:

• requesting a different cleaning type;
• adding additional areas;
• adding major extras;
• changing the previously approved scope;
• requesting a different appointment time;
• updating or resolving access instructions.

Euro Cleaning Service may approve, limit, reprice, reschedule, or decline a same-day request. Same-day changes are not guaranteed and may affect price, cleaning time, service scope, or the ability to complete the service.

14. Service Limitations and Safety

We may limit, decline, or require separate approval for work that involves unsafe, unusually difficult, hazardous, or out-of-scope conditions.

This may include:

• mold, pests, biological contamination, or hazardous materials;
• human or animal waste beyond ordinary residential conditions;
• heavy post-construction conditions not selected or approved in advance;
• work requiring special tools, ladders, or work at height;
• moving heavy furniture, appliances, unstable items, or valuable items;
• areas or items that create a risk of damage, injury, or unsafe work;
• tasks not included in the selected service or Cleaning Scope.

We may also limit service where utilities, water, electricity, lighting, parking, or safe access are not reasonably available.

15. Fragile Items, Valuables, and Pre-Existing Conditions

Please put away or point out fragile, valuable, unstable, sentimental, or especially important items before service begins.

We are not responsible for ordinary wear and tear, pre-existing damage, unstable items, improperly installed fixtures, loose parts, aged surfaces, weak grout, deteriorated caulking, damaged blinds, old paint, delicate finishes, or items that are unusually fragile or unsafe to clean using ordinary methods.

If an area or item creates a risk of damage or unsafe work, Euro Cleaning Service may limit that part of the service.

16. Missed Items and Service Concerns

If you believe an area or task within the confirmed service scope was missed, please contact Euro Cleaning Service as soon as possible, preferably within 24 hours after the service is completed.

Please explain what was missed and include photos when possible.

We will review the situation and offer an appropriate solution if the issue relates to the confirmed scope of work.

Requests related to tasks, areas, rooms, or optional extras that were not selected during booking or confirmed before the work began may not be included without additional approval.

17. Communications

For pricing and scheduling, we recommend using online booking.

If you have questions before booking, you may email us at hello@eurocleanings.com or text us at (949) 777-6760.

Email and text messages may be used for transactional and service-related communications, including inquiries, booking confirmations, appointment reminders, schedule changes, access instructions, service details, payment-related notices, customer support, and communications related to active or completed services.

We do not send marketing text messages without separate consent.

18. Third-Party Platforms

Our website is built and hosted using Tilda. Online booking is provided through BookingKoala. Card payments are processed through Stripe via BookingKoala.

Third-party platforms may have their own terms, privacy notices, security practices, and technical requirements. We do not control third-party platforms and are not responsible for their separate policies or practices.

If you leave eurocleanings.com and use BookingKoala, Stripe, Google, Yelp, or another linked service, your use of that service may also be governed by that third party’s own terms and privacy notices.

19. Limitation of Liability

To the maximum extent permitted by law, Eurocleaning Service LLC d/b/a Euro Cleaning Service will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost opportunities, or loss of use, arising out of or related to the website, booking process, or services.

To the maximum extent permitted by law, our total liability for a service-related claim will not exceed the amount paid to Euro Cleaning Service for the specific appointment giving rise to the claim.

Nothing in these Terms is intended to limit liability where limitation is prohibited by applicable law.

20. Indemnification

To the extent permitted by law, you agree to be responsible for claims, losses, costs, damages, or expenses caused by inaccurate booking information, unsafe property conditions, failure to provide access, undisclosed hazards, unauthorized scope changes, or violation of these Terms, the Cleaning Scope, or Booking & Service Notes.

21. Changes to These Terms

We may update these Terms when our services, pricing practices, booking platform, payment practices, legal requirements, or business operations change.

When we update these Terms, we will post the updated version on this page and revise the Effective Date or Last Updated date.

A booking is generally governed by the version of the Terms, Cleaning Scope, and Booking & Service Notes in effect when the booking is submitted, unless a later change is separately agreed to or required by law.

22. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Nothing in these Terms limits rights or obligations that cannot be limited under applicable law.

23. Contact Us

For questions about these Terms, service scope, booking rules, or a scheduled appointment, contact:

Eurocleaning Service LLC d/b/a Euro Cleaning Service
Orange County, California

Email: hello@eurocleanings.com
Phone or Text: (949) 777-6760
Website: eurocleanings.com