Privacy Policy

1. Information We Collect

The information we collect depends on how you interact with us.

A. Contact and Identification Information

• Your first and last name;
• Email address;
• Telephone number;
• Service address;
• Billing address, if different;
• ZIP code;
• Customer account information, if you create an account through our booking platform;
• Other contact information you choose to provide.

B. Booking and Service Information

When you request an estimate or schedule a cleaning service, we may collect:

• Requested service type;
• Requested service date and time;
• Frequency of service;
• Number of bedrooms, bathrooms, or other rooms;
• Approximate size and condition of the property;
• Selected extras or add-on services;
• Information about pets;
• Parking information;
• Entry and access instructions;
• Gate, building, concierge, lockbox, or door-access information;
• Cleaning preferences and special instructions;
• Information about areas requiring additional attention;
• Rescheduling, cancellation, and service history;
• Feedback, complaints, or service-quality concerns;
• Any other information you voluntarily provide in connection with a booking.

Please provide only the information reasonably necessary for us to perform the requested service. Do not send Social Security numbers, government identification numbers, financial account passwords, or other unnecessary sensitive information by email or text message.

C. Payment and Transaction Information

Card payments are processed through BookingKoala and Stripe.

We do not intentionally collect or store your complete payment card number or card security code on eurocleanings.com. Stripe and BookingKoala may process and retain payment credentials in accordance with their own privacy and security practices.

We may receive limited payment and transaction information, such as:

• Payment method;
• Card brand;
• Last four digits of a card;
• Transaction or payment identifier;
• Authorization or payment status;
• Amount charged;
• Refund status;
• Billing and transaction history.

Where available, you may also be offered the option to pay by cash or check. We may record the selected payment method, amount due, amount received, and payment status.

D. Communications

When you communicate with us, we may collect and retain:

• Email messages;
• Text messages;
• Voicemail messages;
• Telephone call details, such as date, time, and number;
• Photographs or files you voluntarily send;
• Customer-support requests;
• Responses to appointment confirmations or reminders;
• Other information included in your communications.

E. Website and Technical Information

Our website is created and hosted using Tilda Publishing.

Tilda and other technical service providers may process information needed to deliver, secure, and maintain the website, such as:

• Internet Protocol address;
• Browser type;
• Device type;
• Operating system;
• Requested page or URL;
• Date and time of access;
• Referring website;
• Technical errors;
• Security and fraud-prevention information;
• Page-view information.

At the Effective Date of this Privacy Policy, we do not use Google Analytics, Google Tag Manager, Meta Pixel, or similar third-party advertising or behavioral analytics tools on eurocleanings.com.

We use Tilda’s simplified website statistics configuration. This configuration may count page views without using analytical cookies to identify individual visitors or sessions.

F. Employment and Work Opportunity Information

If you contact us regarding employment, contractor, or other work opportunities, we may collect:

• Your name;
• Telephone number;
• Email address;
• City or general location;
• Availability;
• Work experience;
• Skills and qualifications;
• Résumé or employment history;
• References;
• Driving or transportation information;
• Responses to application questions;
• Other information you choose to provide.

Additional screening or legally required information may be requested later through an appropriate process. Please do not send Social Security numbers or copies of identity documents by ordinary email unless we specifically request them through a secure or appropriate method.

2. How We Collect Information

We may collect information:

• Directly from you;
• Through our website;
• Through BookingKoala;
• Through Stripe;
• Through email, SMS, telephone, or voicemail;
• When we provide services at your property;
• From another person who books a service on your behalf;
• From service providers that support our business operations;
• Automatically through website hosting, security, and technical systems.

If another person books a service for you or provides information about you, we may receive that information from the person making the booking.

3. How We Use Information

We may use personal information to:

• Determine whether an address is within our service area;
• Provide an online estimate;
• Schedule, confirm, manage, reschedule, or cancel services;
• Provide cleaning and related services;
• Communicate about a question, inquiry, booking, appointment, payment, access issue, or service concern;
• Send transactional confirmations, reminders, arrival information, and service notifications;
• Process payments, authorizations, refunds, and payment records;
• Assign and coordinate personnel who will perform the service;
• Provide customer support;
• Respond to complaints, missed-item reports, or quality concerns;
• Maintain customer and service records;
• Protect customers, personnel, property, and our business;
• Prevent fraud, misuse, security incidents, or unlawful activity;
• Enforce our Booking and Service Notes and other agreements;
• Comply with tax, accounting, legal, insurance, and regulatory requirements;
• Establish, exercise, or defend legal claims;
• Evaluate employment or work inquiries;
• Maintain and improve our website and services;
• Carry out another purpose disclosed to you at the time information is collected or with your consent.

4. Online Booking

Our online booking system is operated using BookingKoala.

When you use the booking page, BookingKoala may collect and process information on our behalf, including your contact information, service address, booking selections, service preferences, account information, communications, and transaction information.

BookingKoala may also process technical information and use cookies or similar technologies on its own website or booking interface. BookingKoala’s processing is also governed by its own privacy notice and platform terms.

We encourage you to review the privacy information displayed on the BookingKoala booking interface before submitting a booking.

5. Payment Processing

Card payments are processed using Stripe through our BookingKoala account.

Payment card information is submitted to and processed by Stripe and BookingKoala. We do not intentionally receive or store complete card numbers or card security codes on our main website.

Stripe and BookingKoala may use personal and transaction information for purposes including:

• Processing and authorizing payments;
• Storing a payment method where enabled;
• Preventing fraud;
• Verifying transactions;
• Processing refunds;
• Maintaining payment records;
• Complying with legal requirements;
• Providing payment-related services.

Their handling of information is governed by their respective privacy notices and contractual terms.

6. Email and Text Message Communications

We currently use email and text messaging for transactional and service-related purposes, including:

• Responding to questions;
• Providing booking confirmations;
• Sending appointment reminders;
• Communicating about schedule changes;
• Requesting or providing property-access information;
• Discussing service details;
• Sending payment or transaction notifications;
• Providing customer support;
• Communicating about an active or completed service.

We do not currently send marketing SMS campaigns or marketing email newsletters.

If we introduce marketing messages in the future, we will obtain any separate consent required by applicable law and provide an appropriate method to unsubscribe.

By providing a mobile number in connection with an inquiry or booking, you agree that we may send service-related and transactional text messages to that number. Message and data rates may apply.

You may request that we stop sending non-essential text messages by contacting us. Please understand that opting out of text messages may limit our ability to send appointment reminders or other time-sensitive service information. We may continue to communicate through email, telephone, or another appropriate method regarding an active booking, payment, or service obligation.

We do not sell SMS consent information. We do not share a customer’s SMS opt-in or consent with third parties or affiliates for their own marketing purposes.

7. Cookies and Similar Technologies

Our main website may use technologies that are necessary to:

• Display and operate the website;
• Maintain website security;
• Prevent automated abuse;
• Remember necessary technical settings;
• Diagnose errors.

At the Effective Date, eurocleanings.com does not use Google Analytics, Google Tag Manager, Meta Pixel, or similar third-party advertising or behavioral tracking technologies.

Tilda’s simplified internal statistics may record page views without using analytical cookies to identify visitors or sessions.

When you leave eurocleanings.com and use a third-party service, such as BookingKoala, Stripe, Google, Yelp, or another linked service, that third party may use its own cookies or similar technologies under its own privacy policy.

You can control cookies through your browser settings. Disabling technically necessary cookies or browser storage may affect the operation of certain websites or services.

If we later enable non-essential analytics, advertising pixels, remarketing, or similar tracking technologies, we will update this Privacy Policy and implement any notice, consent, or preference tools required by applicable law before those technologies are activated.

8. How We Disclose Information

We may disclose personal information to the following categories of recipients when reasonably necessary.

A. Website, Booking, and Technology Providers

This may include providers that support:

• Website hosting and delivery;
• Online booking;
• Scheduling;
• Customer records;
• Cloud storage;
• Cybersecurity;
• Technical support;
• Email;
• SMS;
• Telephone and voicemail services;
• Business administration.

These providers currently include services such as Tilda Publishing, BookingKoala, Google Workspace, and Google Voice.

B. Payment Processors

We may disclose information to Stripe, BookingKoala, banks, payment networks, and related payment service providers as necessary to process transactions, authorizations, refunds, and payment records.

C. Personnel Providing the Service

We may provide assigned personnel with information reasonably necessary to perform the service, such as:

• Customer name;
• Service address;
• Scheduled date and time;
• Selected service;
• Access instructions;
• Parking information;
• Pet information;
• Service preferences;
• Relevant customer notes.

Personnel are not authorized to use customer information for unrelated purposes.

D. Professional and Business Advisers

We may disclose information to accountants, attorneys, insurers, consultants, IT providers, or other professional advisers where reasonably necessary for business, legal, accounting, insurance, security, or compliance purposes.

E. Legal and Safety Disclosures

We may disclose information where we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, subpoena, court order, or lawful government request;
• Protect the rights, safety, or property of a customer, our personnel, our business, or another person;
• Investigate fraud, abuse, theft, threats, or unlawful activity;
• Respond to an emergency;
• Establish, exercise, or defend a legal claim.

F. Business Transactions

If Euro Cleaning Service LLC is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

G. With Your Direction or Consent

We may disclose information to another person or entity when you direct us to do so or provide consent.

9. Sale and Sharing of Personal Information

We do not sell personal information for money.

At the Effective Date, we do not share personal information for cross-context behavioral advertising and do not use advertising pixels or remarketing technologies on eurocleanings.com.

If our practices materially change, we will update this Privacy Policy and provide any legally required notices or opt-out methods before the changed practice begins.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services;
• Manage customer relationships;
• Maintain booking and payment records;
• Respond to questions or disputes;
• Comply with tax, accounting, insurance, and legal obligations;
• Enforce our agreements;
• Prevent fraud or misuse;
• Establish, exercise, or defend legal claims.

Retention periods may vary depending on the type of information, the nature of the customer relationship, applicable legal requirements, and the systems used to process the information.

When information is no longer reasonably needed, we may delete, anonymize, or securely archive it, subject to technical limitations and lawful record-retention obligations.

You may contact us to request removal or correction of outdated property-access instructions. We recommend notifying us promptly whenever entry instructions, lockbox information, gate codes, pet information, or other service details change.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These safeguards may include:

• Access controls;
• Password-protected systems;
• Use of established website, booking, communication, and payment providers;
• Limited access to customer information;
• Secure payment processing through third-party providers;
• Procedures intended to reduce unauthorized access, loss, misuse, or disclosure.

However, no Internet transmission, email, text message, telephone system, website, or electronic storage system can be guaranteed to be completely secure.

Please do not send complete payment card numbers, Social Security numbers, passwords, or other highly sensitive information through ordinary email or SMS.

12. Your Privacy Choices and Requests

You may contact us to request that we:

• Provide information about the personal information we maintain about you;
• Correct inaccurate information;
• Update your contact or service information;
• Delete information, subject to legal and operational exceptions;
• Remove outdated access instructions;
• Stop non-essential text messages;
• Answer a question about our privacy practices.

To submit a request, contact:

Email: hello@eurocleanings.com
Phone or Text: (949) 777-6760

We may need to verify your identity before fulfilling a privacy request. For example, we may ask you to confirm your email address, telephone number, service address, booking details, or other information already associated with your account or service.

We may deny or limit a request where permitted by law, including where information must be retained for payment, tax, accounting, fraud-prevention, safety, legal, insurance, dispute-resolution, or contract-enforcement purposes.

13. California Privacy Information

California residents may have privacy rights under applicable California law. Depending on the law and whether it applies to our business, these rights may include the right to:

• Know the categories or specific pieces of personal information collected;
• Know the sources and purposes of collection;
• Know the categories of recipients;
• Request correction of inaccurate information;
• Request deletion, subject to exceptions;
• Opt out of the sale or sharing of personal information;
• Limit certain uses of sensitive personal information;
• Not be discriminated against for exercising an applicable privacy right.

We do not sell personal information and, at the Effective Date, do not share personal information for cross-context behavioral advertising.

You may submit a California privacy request using the contact information in Section 12. We will evaluate and respond to requests in accordance with the laws applicable to our business.

14. Do Not Track and Global Privacy Signals

Some browsers provide a “Do Not Track” signal.

There is not currently a universally accepted standard governing how all websites must respond to legacy Do Not Track signals. Our main website does not currently engage in cross-site behavioral advertising, and we do not currently respond differently to legacy Do Not Track signals.

To the extent required by applicable law, we will recognize legally valid browser-based opt-out preference signals, such as the Global Privacy Control, for practices to which such signals apply.

Third-party websites or services accessed through our website may independently collect information over time and across websites according to their own privacy notices and technology settings.

15. Children’s Privacy

Our website and cleaning services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

Bookings should be made by an adult or by a person legally authorized to arrange the service.

If you believe a child has provided personal information to us without appropriate authorization, contact us at hello@eurocleanings.com, and we will take reasonable steps to review and delete the information where appropriate.

16. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including:

• BookingKoala;
• Stripe;
• Google;
• Yelp;
• Social media platforms;
• Other external services.

We do not control the privacy, security, content, or practices of third-party websites and services. This Privacy Policy does not replace the privacy notices of those third parties.

We encourage you to review the privacy policy of any third-party service before providing information.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website, service providers, legal requirements, or technology change.

When we make changes, we will post the updated policy on this page and revise the Effective Date or Last Updated date.

If a change materially affects how we use or disclose previously collected personal information, we may provide an additional notice through the website, email, booking platform, or another appropriate method when required by applicable law.

18. Contact Us

For questions, corrections, privacy requests, or concerns about this Privacy Policy, contact:

Euro Cleaning Service LLC
Orange County, California

Email: hello@eurocleanings.com
Phone or Text: (949) 777-6760
Website: eurocleanings.com